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Aesthetic. Relaxing. Handmade.

Legal Notice

Imprint

Pastellslimez
Laudongasse 40
1080 Wien

Owner: Julia Schmid

Contact: pastellslimezhelp@outlook.com

The European Union provides an online platform for the out-of-court settlement of consumer disputes at the following address: http://ec.europa.eu/consumers/odr.

Conditions

General terms and conditions (GTC) and consumer information

§1 - Provider, inclusion of the terms and conditions

(1) Providers and contractual partners for the items in our online shop
"Pastellslimez.com" is Julia Schmid (hereinafter
"Supplier" for short).

(2) These general terms and conditions are part of every contractual agreement
Agreement between the provider and the respective customer.
Conflicting general terms and conditions of the customer are contradicted.

§2 - Scope and general information

(1) Subject to individual arrangements and agreements that take precedence over these General Terms and Conditions, the following General Terms and Conditions apply exclusively to the business relationship between the provider and the customer. Unless otherwise agreed, the inclusion of the customer's own conditions is contradicted. The customer is a consumer insofar as he concludes the contract for purposes that are predominantly neither commercial nor self-employed. On the other hand, an entrepreneur is any natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.

§3 - Conclusion of contract and offer of goods

(1) The contract is concluded with:

Pastellslimez
Laudongasse 40
1080 Wien

Owner: Julia Schmid

(2) The provider offers the goods presented in this online shop for sale. All offers in the provider's online shop represent a non-binding invitation to the customer to submit a corresponding purchase offer to the provider. Goods selection, contract conclusion and contract processing are carried out in German.

(3) The main features of the goods result from the respective product description provided by the provider.

(4) The customer can select products from the range of the provider and collect them in a so-called shopping cart by clicking on the "Add to shopping cart" button. By clicking on the button or the "shopping cart" symbol, the customer receives an overview of the selected products. By clicking on the "Buy now" button, he submits a binding request to purchase the goods in the shopping cart.

(5) By sending the order request via the "Buy now" button, the customer accepts the purchase offer and thus also the applicable General Terms and Conditions. The provider confirms the conclusion of the contract by e-mail (contract and order confirmation).

(5.1) After the conclusion of the contract, the provider sends the customer the content of the
concluded contract (contract text) by e-mail. At the same time, the provider saves the text of the contract in its electronic data processing. It is up to the customer to keep the e-mail with the text of the contract in their own interest.

(6) Before accepting the purchase offer, the customer is shown an overview of the data recorded for his order, including the essential characteristics of the goods. At this point, the customer has the opportunity to check the data for possible input errors and to change them and to cancel the order altogether.

§4 – Prices and payment

(1) The prices given are retail prices plus shipping costs. The fees include the statutory sales tax.

(2) Information on shipping costs can be found on the website and in the "Checkout" area.

(3) The customer can use the following payment methods to pay for his purchase: Amex, Apple Pay, Google Pay, Klarna, Maestro and Visa card, SOFORT and PayPal.

§5 - Dispatch, delivery time and transport damage

(1) Information on the delivery time can be found in the FAQ on the website. An indication in days refers to the period of time from the payment by the customer to the delivery of the delivery.

(2) If the customer orders several goods separately in a short period of time (up to several days), these goods will be delivered in one shipment; the delivery time of the goods with the longest delivery time applies to the joint shipment. If the customer wishes the delivery of certain goods with a shorter delivery time in advance, he must order these goods separately.

(3) If the customer gives his address incorrectly or incompletely and thus causes the delivery to fail, a new delivery attempt will only be made if the customer assumes the direct costs of the new shipment. These costs correspond to the shipping costs agreed upon conclusion of the contract.

(4) Delivery to the shipping company takes place no later than 3-5 days after receipt of money. The delivery time is usually 2-7 working days, but depends on the shipping company. The provider is therefore not liable for longer delivery times.

(5) The seller will indicate any deviating delivery times on the respective product page.

(6) Delivery is only within the EU and Switzerland.

(7) If the delivery and its contents have been delivered with obvious transport damage, the customer must report this to the provider immediately within a few days.

§6 – Warranty for Material Defects

(1) There are warranty claims by the customer (also referred to as liability for defects) in accordance with the statutory provisions.

(2) There is only a guarantee for the goods delivered by the supplier if this was expressly given in the order confirmation for the respective article.

(3) Complaints and claims for liability for defects can be submitted by the customer to the contact specified in the provider identification.

§7 - Retention of title

(1) The delivered goods remain the property of the seller until full payment has been made.

§8 - Liability

(1) The statutory provisions apply.

§9 – Right of Withdrawal

(1) A customer who buys as a consumer has a right of withdrawal in accordance with the statutory provisions. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed.

(2) If the right of withdrawal is exercised, the provider will not bear the costs of the return.

§10 – Out-of-court settlement of disputes

(1) For the out-of-court settlement of consumer disputes, the European Union provides an online platform (“OS platform”) at ec.europa.eu/consumers/odr.

(2) We are neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board.

§11 – Subject matter of the contract

(1) The subject of the contract are the goods and services specified by the customer in the context of the order and named in the order and/or order confirmation at the final prices named in the online shop. Mistakes and mistakes are reserved there, especially with regard to the availability of goods.

(2) The nature of the ordered goods results from the product descriptions in the online shop. The color and visual representation of the goods on the website may vary slightly depending on the Internet browser and monitor settings used by the customer; these deviations are technically unavoidable. Images are for illustrative purposes only and may differ from the product. Technical data, weight, dimensions and performance description are given as precisely as possible, but can show the usual deviations. The characteristics described here do not constitute defects in the products supplied by the seller.

(3) If no copies of the product selected by the customer are available at the time the customer places the order, the provider will inform the customer of this. It is up to the customer whether to wait for the product to be available or to request a refund.

§12 - Final Provisions

(1) The contract language is German.

(2) The law of the Federal Republic of Germany applies to contracts between the provider and the customer, excluding the laws on the international purchase of movable goods. This choice of law applies to consumers only insofar as the protection granted by mandatory provisions of the law of the country in which the consumer usually resides is not withdrawn from the customer.

(3) The law of the Federal Republic of Germany applies to the exclusion of the UN Sales Convention. However, German law does not apply to consumers who are permanently resident abroad, insofar as the national law of the consumer contains regulations from which the consumer cannot deviate by contract.

(4) If the customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from contractual relationships between the customer and the seller is the seller's registered office. This also applies if the customer does not have a general place of jurisdiction in Germany or the EU, or if his domicile or habitual residence is not known at the time the action is filed.

(5) Should individual provisions of these general terms and conditions prove to be ineffective or unenforceable, this shall not affect the validity of the remaining provisions.

 

 

Data protection

Below we inform you about the type, scope and purpose of the processing of your personal data when using our shop at the address Pastellslimez.com. Personal data is any information relating to an identified or identifiable natural person.

Unless otherwise stated below, the provision of your personal data is not required by law or contract, nor is it necessary for the conclusion of a contract. You are not obliged to provide the data. Failure to provide it has no consequences. This only applies if no other information is given in the subsequent processing operations.

1. Controller

The person responsible within the meaning of the EU General Data Protection Regulation (GDPR) is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data. The person responsible for the personal data processed in this shop within the meaning of the GDPR is: Nina Schmittel (hereinafter “we”).

2. When visiting our website

When you visit our website, our server collects the following information from your end device: browser type and version, operating system, the previously visited website (“referrer”), IP address and time the page was accessed.

We collect and process this data in order to ensure the trouble-free operation of our website and to be able to detect, ward off and track misuse of our services. Furthermore, we use the collected data for statistical purposes in order to evaluate which end devices and browsers are used to access our shop in order to continuously adapt and improve our offer to the needs of the users on this basis. This data processing is based on Article 6 Paragraph 1 Letter f GDPR.

3. When ordering through our website

If you place an order in our shop, we process your name, delivery address, telephone number, if applicable, and your e-mail address, as you provide them during the ordering process. If you voluntarily provide additional data when placing your order (e.g. a different billing address or a telephone number), we will also process this data.

We process this data electronically for the proper fulfillment of the contract, in particular for delivery, invoicing, booking payments and processing returns and complaints. If we are obliged to provide you with updates for a digital product or for goods with digital elements, we will also process your contact details for this. This data processing is based on Article 6 Paragraph 1 Letter b GDPR.

We store this data until all mutual claims from the respective contractual relationship with you have been completely settled and the commercial and tax retention periods to which we are subject have expired.

For a contract to be concluded between you and us, it is necessary for us to receive your name, the delivery address and your e-mail address. The necessity of providing this data results from legal regulations (e.g. § 312i paragraph 1 number 3 BGB, § 14 paragraph 4 UStG). If you do not provide this data, you cannot conclude a contract with us.

When deciding on the conclusion of a contract, we refrain from automated decision-making and profiling.

4. Customer Account

The data required for an optional customer account and processed by us result from the input mask for opening the customer account. The customer account will only be set up at your request. The legal basis is therefore your consent in accordance with Article 6 Paragraph 1 Letter a GDPR. We keep the personal data associated with the customer account stored until you delete the customer account or you ask us to delete it. The retention periods for personal data from contracts that have already been concluded remain the same, regardless of the existence of the customer account.

5. Delivery and Payment

If we send physical goods based on the purchase contract, we send the name, email and address of the recipient to Deutsche Post (Deutsche Post AG, 53113 Bonn) or DHL (DHL Paket GmbH, 53113 Bonn) as the shipping service provider, namely for the purpose of delivering the shipment, if necessary including a prior e-mail notification of the expected delivery time, and for the purpose of a possible return of your shipment to us on the basis of Article 6 Paragraph 1 Letter b GDPR.

To pay for your purchase, the payment service provider you have selected collects and processes your name, your e-mail address, your card or account number and/or other data, insofar as this is necessary for the payment method you have chosen. In this respect, the contract and data protection provisions of the payment service provider you have selected also apply.

When receiving a payment, we process the data that the payment service provider transmits to us.

When we receive a transfer to our account, we process in particular the name of the account holder making the transfer, the account number (IBAN and BIC) and the reason for payment that was also transmitted.

The processing is based on Article 6 Paragraph 1 Letter b GDPR. We store this data until all mutual claims from the respective contractual relationship with you have been completely settled and the commercial and tax retention periods to which we are subject have expired.

-PayPal: All PayPal transactions are subject to the PayPal Privacy Policy. You can find this at https://www.paypal.com/de/webapps/mpp/ua/privacy-full 

-Klarna: In order to be able to offer you Klarna's payment options, we will transmit personal data, such as contact data and order data, to Klarna. In this way, Klarna can assess whether you can use the payment options offered via Klarna and adapt the payment options to your needs. General information about Klarna is available at: https://www.klarna.com/de/ . Your personal information will be treated by Klarna in accordance with the applicable data protection regulations and in accordance with the information in Klarna's data protection regulations at https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/privacy .

 

-Shopify Payments: We use the payment service provider "Shopify Payments", 3rd Floor, Europa House, Harcourt Building, Harcourt Street, Dublin 2. If you choose a payment method offered by the payment service provider Shopify Payments, the payment will be processed by the technical service provider Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland, to whom we send the information you provided during the ordering process along with the information about your order (name, address, account number, sort code, credit card number if applicable, invoice amount, currency and transaction number) in accordance with Art. 6 Para. 1 lit. b GDPR. Your data will only be passed on for the purpose of payment processing with Stripe Payments Europe Ltd. and only insofar as it is necessary for this. For more information about Shopify Payments' privacy policy, visit the following web address: https://www.shopify.com/legal/privacy. Data protection information on tripe Payments Europe Ltd. can be found here: https://stripe.com/de/privacy

6. Contact

When you use the contact form on our website, we process the data you enter in the form, in particular your name, your e-mail address and your message.

If you send us a message by e-mail, we will save your message with the sender data transmitted with it (name, e-mail address and any other information added by your e-mail program and the transmitting servers). For receiving, storing and sending e-mails, we use an e-mail provider who works for us as a processor in accordance with Article 28 GDPR.

The legal basis for this data processing is our legitimate interest in answering your message and being able to respond to any follow-up questions you may have (Article 6 Paragraph 1 Letter f GDPR).

If you send us a legally relevant declaration on the contractual relationship (e.g. a revocation or a complaint), the legal basis for processing, regardless of the transmission channel, is also Article 6 Paragraph 1 Letter b GDPR. In such a case, we will delete the data related to your declaration as soon as all mutual claims from the contractual relationship have been finally settled and the commercial and tax retention periods have expired.

7.Cookies

After the customer has consented to the use of cookies, we will place one or more "cookies" on your end device. A cookie is a small text file that we can use to recognize your end device when you visit our shop again at a later date. We can also use cookies to analyze certain user behavior, for example which products you are looking at, how long you stay on our site and when and how often you return to our shop.

This data processing is based on Article 6 Paragraph 1 Letter f GDPR for the purpose of better tailoring our product range to the wishes of our shop visitors and optimizing the functions of our shop and the efficiency of advertising measures.

Regardless of whether you have consented to the use of cookies on our website, you can prevent the storage of cookies by going to the cookie settings of your Internet browser and refusing the storage of cookies for our site or for all websites. You can also delete cookies that have already been stored there.

8. Google Services

We use certain Google services for our shop. If you visit our shop from a location in the European Union, Norway, Iceland, Liechtenstein or Switzerland, "Google" is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, otherwise it is the Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA.

Insofar as services are provided by Google LLC in the USA, Google has undertaken under the EU-US Privacy Shield Agreement to comply with European Union data protection law.

You can find general information about data use by Google at Google at https://policies.google.com/technologies/partner-sites ("How we use data from websites or apps on or in which our services are used").

9.Google Analytics

Google places cookies on your end device because we use Google Analytics. With these cookies, Google can collect information about how you use our website. This information is transmitted to a Google server, evaluated there and made available to us. The legal basis is Article 6 Paragraph 1 Letter f GDPR, our legitimate interest in evaluating and optimizing our website.

We use Google Analytics with activated IP anonymization. This means that your IP address is usually shortened within the scope of the GDPR in such a way that the IP can no longer be traced back to you. Only in exceptional cases will the full IP address be sent to a Google server in the USA and shortened there. The IP address transmitted by your browser will not be merged with other Google data. You can prevent the storage of cookies by setting your browser software accordingly. The collection by Google Analytics can be prevented by the site visitor adjusting the cookie settings for this website. The collection and storage of the IP address and the data generated by cookies can also be objected to at any time with effect for the future. The corresponding browser plugin can be downloaded and installed from the following link: https://tools.google.com/dlpage/gaoptout .

Further information on the use of data by Google, setting and objection options can be found in Google's data protection declaration ( https://policies.google.com/privacy ) and in the settings for the display of advertising by Google ( https://adssettings. google.com/authenticated ).

10. Social media

Social media buttons are displayed in our shop, which can be recognized by the logos of the social media platforms (hereinafter "platforms"). These are links to the respective platforms based in the USA. Clicking on such a link calls up the website of the respective platform, whereby the IP address of the calling device and the address of the page from which the link is made ("referrer") are transmitted to the called platform in the USA. However, we do not collect or process any data in connection with the social media buttons.

11. Customer's Rights

You have the following rights with regard to the personal data that we process about you:

You have the right to request confirmation from us as to whether we are processing personal data relating to you. If this is the case, we will inform you of the personal data stored about you and further information in accordance with Article 15 (1) and (2) GDPR.

You have the right to have incorrect personal data concerning you corrected immediately. Taking into account the purposes of the processing, you also have the right to request the completion of incomplete personal data - also by means of a supplementary declaration.

You can demand the immediate deletion of the personal data concerning you under the conditions of Article 17 Paragraph 1 GDPR, insofar as their processing is not required in accordance with Article 17 Paragraph 3 GDPR.

You can ask us to restrict the processing of your data if one of the requirements of Article 18 Paragraph 1 GDPR is met. In particular, you can request the restriction instead of deletion.

We will notify all recipients to whom we have disclosed your personal data of any correction or erasure of your personal data and restriction of processing, unless this proves impossible or involves a disproportionate effort. We will also inform you about these recipients if you request it.

You have the right to receive the personal data that you have provided to us in a structured, common and machine-readable format and you can request that we transmit this data to another person responsible without hindrance, insofar as this is technically possible.

If data processing is based on your consent, you have the right to withdraw your consent at any time. The revocation of the consent does not affect the legality of the data processing that has taken place up to your revocation.

If you exercise your right to object, we will no longer process the data in question, unless we can demonstrate compelling legitimate grounds for processing that outweigh your interests, rights and freedoms, or that the processing is necessary for the assertion, exercise or defense of legal claims. In the event that we process personal data for direct advertising (e.g. newsletter), you can object at any time to the processing of your personal data for the purpose of such advertising, with the result that we will no longer process your data for these purposes. If you believe that the processing of your personal data violates the GDPR, you can lodge a complaint with a supervisory authority, in particular in the member state of your habitual residence, your place of work or the place of the alleged violation. This does not exclude other official or judicial remedies.

Disclaimer

Liability for content

As a service provider, we are responsible for our own content on these pages according to Section 7, Paragraph 1 of the German Telemedia Act (TMG). According to §§ 8 to 10 TMG, however, we as a service provider are not obliged to monitor transmitted or stored third-party information or to investigate circumstances that indicate illegal activity. Obligations to remove or block the use of information according to general laws remain unaffected. However, liability in this regard is only possible from the point in time at which knowledge of a specific infringement of the law is known. As soon as we become aware of any violations of the law, we will remove this content immediately.

Liability for links

Our offer contains links to external third-party websites, the content of which we have no influence on. Therefore we cannot assume any liability for this external content. The respective provider or operator of the pages is always responsible for the content of the linked pages. The linked pages were checked for possible legal violations at the time of linking. Illegal content was not recognizable at the time of linking. However, a permanent control of the content of the linked pages is not reasonable without concrete evidence of an infringement. As soon as we become aware of legal violations, we will remove such links immediately.

copyright

The content and works on these pages created by the site operators are subject to German copyright law. The duplication, editing, distribution and any kind of exploitation outside the limits of copyright require the written consent of the respective author or creator. Downloads and copies of this site are only permitted for private, non-commercial use. Insofar as the content on this site was not created by the operator, the copyrights of third parties are observed. In particular contents of third parties are marked as such. Should you nevertheless become aware of a copyright infringement, we ask that you inform us accordingly. As soon as we become aware of legal violations, we will remove such content immediately.

Legal validity of this disclaimer

This disclaimer of liability is to be regarded as part of the website from which reference was made to this page. If parts or individual formulations of this text do not, no longer or not completely correspond to the applicable legal situation, the remaining parts of the document remain unaffected in their content and validity.

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